SAMSON BARONGO MAKORI

Experience

Ministry of Education, Nairobi

ICT Officer Intern

Dec 2025 - Present

• Provide network and ICT support for Digital Literacy Programme infrastructure, verifying network hardware (modems, routers) and ensuring reliable on-site LAN/Wi-Fi connectivity.
• Diagnose and resolve internet and network connectivity issues to minimize downtime.
• Troubleshoot and resolve technical hardware and software issues related to workstations (Windows/Mac), mobile devices, printers, and other digital learning peripherals.
• Administer user accounts, access permissions, password resets, and other user management tasks while maintaining ICT resources to support daily operations.

Freelance Software Developer

Full-Stack Developer (Spring Boot & Next.js)

April 2025 – Present

• Building a production-grade web applications e.g., Jobs Dashboard web application (currentjobs.co.ke – work in progress) featuring an AI-powered resume builder and a real-time AI mock interviewer to support job seekers.
• Architecting and implementing a secure microservice environment using Keycloak for service-to-service authentication, identity management, and role-based access control.
• Developing backend microservices using Spring Boot, optimized REST APIs, and deploying them as Docker containers for scalable and consistent environments.
• Creating a modern, responsive frontend using Next.js, ShadCN UI, and Tailwind CSS to deliver an intuitive user experience across devices.
• Configuring and managing Oracle Cloud Linux servers, including application deployment, security hardening, environment management, and monitoring.
• Setting up and maintaining Nginx as a reverse proxy for routing traffic to Dockerized Spring Boot services and improving application stability and performance.
• Integrating Cloudflare CDN for improved application performance, caching, security, and global content delivery.
• Managing the domain currentjobs.co.ke including DNS configuration, SSL setup, domain security, and Cloudflare integration as part of end-to-end deployment.

 Tools & Technologies: Spring Boot, Java, Next.js, React, ShadCN UI, Tailwind CSS, Keycloak, Docker, Nginx, Oracle Linux, Oracle Cloud Infrastructure (OCI), Cloudflare CDN, DNS & Domain Management, REST APIs, Microservices, Git, CI/CD.

KCB Bank, Nairobi

IT Support Volunteer | Direct Sales Representative

July 2023 - May 2024

• Acted as the branch’s ICT focal point, providing first-level support for hardware, software, and network issues.
• Set up and configured computer workstations, printers, and peripherals for branch staff to ensure operational readiness.
• Escalated complex IT issues to the technology department, ensuring quick resolution and minimal disruption to banking operations.
• Delivered high-quality customer service, addressing inquiries, troubleshooting digital banking platform issues, and assisting clients with onboarding.
• Opened and activated new customer accounts, ensuring strict compliance with KYC, AML, and banking regulatory guidelines.

ICT Authority - Nairobi

Network and Infrastructure Engineer Intern

Nov 2021 - Nov 2022

• Deployed IT infrastructure solutions, including LAN/WAN, Access Control, and Wireless Networks, optimizing system performance.
• Streamlined computer repair and maintenance processes such as mass disk cloning, reducing average repair time by 40%.
• Implemented remote support tools such as remote desktop, reducing the need for on-site visits by 40% while maintaining high customer satisfaction.
• Improved network speed by 30% by upgrading network hardware through installation of new Cisco switches, Access Points and optimizing configurations.
• Conducted the installation, configuration and usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
• Monitored network, firewall, computer systems and adjusted network systems across 7 branches, achieving a 99% uptime and consistently maintaining top performance standards.
• Led troubleshooting of computers, printers, telephony and network connectivity problems, resulting in a 15% decrease in downtime across the organization.
• Successfully resolved 50+ technical support tickets weekly, maintaining a 95%+ staff satisfaction rate.
• Participated in Business Continuity and Disaster Recovery testing, maintaining operational readiness.

Education

Maseno University

• BSc. Mathematics & Computer Science (Second Class Upper Division) - August 2016 - April 2021

Certifications

• Cisco Certified Network Associate (CCNA) - 2025 VIEW CERTIFICATE

  Skills: Routing & switching, VLANs, WLAN (WLC & RADIUS), network security (ACLs, DHCP snooping, port security), and subnetting (IPv4/IPv6).

• Microsoft Certified: Windows Server Hybrid Administrator Associate - 2025 VIEW CERTIFICATE

  Skills: Active Directory Domain Services (AD DS), Microsoft Entra ID (Azure AD), Group Policy Objects (GPOs), hybrid identity sync, and server administration.

• AWS Certified Cloud Practitioner - 2024 VIEW CERTIFICATE

  Skills: Cloud fundamentals, core services (EC2, S3, IAM, VPC), security compliance, cloud economics, and basic architecture.

• Cloud and Network Security - 2025 VIEW CERTIFICATE

  Skills: Cisco ASA Firewall deployment, WLAN security hardening, vulnerability scanning, and cloud security configuration.

• Red Hat Certified System Administrator (RHCSA) Training - 2024 VIEW CERTIFICATE

  Skills: Linux system administration, shell scripting, permission management, storage volume setup (LVM), and network services configuration.

• System Administration and IT Infrastructure Services - 2022 VIEW CERTIFICATE

  Skills: Operating system installation, user hardware configurations, backup strategies, and systems management standard operating procedures.

• Google IT Support - 2022 VIEW CERTIFICATE

  Skills: IT helpdesk troubleshooting, operating systems administration (Windows, Linux, macOS), customer service, and hardware diagnostics.

• ITIL Training – LinkedIn VIEW CERTIFICATE

  Skills: IT Service Management (ITSM) frameworks, incident/request workflows, ticket lifecycle management, and SLA alignment.

Skills

Technical Skills

• Directory Services & Identity Management: Active Directory (AD DS), Microsoft Entra ID (Azure AD), user account lifecycle management (onboarding/offboarding), access permissions, password resets, and Group Policy Objects (GPOs). [Project Example]
• Networking & HSIA (High-Speed Internet Access): LAN/WAN, WLAN/Wi-Fi configuration, Modems, Routers, Switches (Cisco), DNS, DHCP, IP addressing (IPv4), CPE (Customer Premises Equipment), and ethernet cabling diagnostics. [Project Example]
• Network Diagnostics & Analysis: Latency and packet loss diagnostics, network troubleshooting (Traceroute, Ping, nslookup), and network traffic analysis (Wireshark). [Project Example]
• Endpoint & Workstation Support: Windows, macOS, Linux, Mobile Devices (iOS/Android), Endpoint Configuration (SCCM), patch management, printer & peripheral troubleshooting. [Project Example]
• Cloud & Productivity Suites: Microsoft 365, and Cloud Infrastructures (AWS, Microsoft Azure, Oracle Cloud Infrastructure). [Project Example]
• IT Service Desk & Operations: Helpdesk ticketing workflows (Zendesk), remote desktop tools, SLA compliance, first-call resolution, and standard operating procedures (SOPs)/runbooks.

Soft Skills

• Troubleshooting & Problem-Solving: Strong analytical thinking and diagnostic skills to resolve complex technical challenges.
• Customer Service Excellence: Committed to delivering professional, prompt, and friendly support to end-users.
• Communication & Collaboration: Effective team player with clear verbal/written technical communication and documentation skills.
• Strong Passion to Learn: Continuous learning, actively expanding technical knowledge, staying updated on industry best practices, and pursuing new credentials.

Highlighted Projects

A portfolio showcasing my skills and projects in Networking, Cloud, IT Infrastructure, Windows Server Administration, and Security:

Recommendation letters

• KCB Bank - Certificate of Service
• ICT Authority
• Judiciary - Mombasa Law Courts
• National Treasury

Contact

P.O Box 49274 - 00100 Nairobi

Email: [email protected]

Phone: 0796502845